Optimise Bulletin: December
We’re delighted to launch our first bulletin. We will use this to give you a snapshot of what’s happening here at Optimise Solutions. Each month we will point you in direction of helpful resources, materials and insights that we feel will be beneficial to your organisation.
2022 was an exciting year for us all here at Optimise Solutions and we’re looking forward to what 2023 holds, for our employees and clients alike.
60 second takeaways
1. Looking for a more accurate, time efficient and improved visibility through your email marketing? Our email automation feature can do just that! Through our automation tool, we can trigger emails to customers to let them know the status of their order – and that’s just the beginning!
2. We wanted to highlight one of our underused features of our software – but one that proves to be really useful! Take advantage of our Order Review programme allowing you to quickly review orders in the system on one screen.
You can find this > Sales Order Processing – End of Day Menu.
3.The Optimise team will continue to be available throughout the Christmas period, albeit a slight change to our business as usual approach. Our help desk is open over the Christmas period as follows:
Friday 23 December – Emergency Service *
Saturday 24 December – CLOSED
Sunday 25 December – CLOSED
Monday 26 December – CLOSED
Tuesday 27 December – CLOSED
Wednesday 28 December – Emergency Service *
Thursday 29 December – Emergency Service *
Friday 30 December – Emergency Service *
Saturday 31 December CLOSED
Sunday 1 January – CLOSED
Monday 2 January – CLOSED
Tuesday 3 January – CLOSED
Wednesday 4 January – Open as usual
*During Emergency Service days, log a support ticket by emailing the following address: [email protected].
Your feedback counts
One of the main aims here at Optimise Solutions is to deliver excellent customer service. We want to continually meet your needs so that each experience you have with us is a positive one.
We recently issued our first customer satisfaction survey, thank you to those who have already filled this out. However, if you haven’t already we’d really appreciate your feedback.
Did you know?
We’re been busy redesigning our website, we hope you like it as much as we do.
A NEW CLEANER LOOK
A simple, clean and modern look that expresses our brand identity.
EASIER NAVIGATION
Whether you’re browsing our website on your desktop, phone or tablet, we take our job as your IT expert seriously.
From all the team at Optimise Solutions, we thank you for your continued support and service throughout 2022.